24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and tech support for all our cloud hosting plans. Even if you are not our customer yet and you have some questions, we will assist you without delay and provide you with the necessary info, so as to give you the choice to make the very best decision when you purchase your new web hosting account. We're available anytime, including holidays and weekends, and we supply various means of communication to contact us - live chat, phone, email messages and support tickets. To make things easier for you, we have a couple of telephone numbers globally, thus you're able to call the one that is closer to you. The max response time for the e-mail messages and your tickets is one hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for days to get assistance for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers that we supply feature 24/7 customer and technical support, which means that regardless of what problem you experience, you are able to contact us and we will help you in a timely manner. The guaranteed answer time for each e-mail message or support ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; the actual response time hardly ever is more than twenty minutes. We also offer phone support with a couple of local numbers around the globe as well as a live chat, which means that you will be able to contact us and receive additional info about our solutions even if you don't have an account yet. We can assist you with any question or an issue you may have - payment methods, package specifications, email setup, hosting account settings, and so on. If you use our services, you will not ever have a situation where you should wait for a day or two to get a problem solved like you'll have to do with a number of other suppliers.
24/7 Customer Support in VPS Servers
When using our VPS servers, you will not ever need to wait for more than an hour to receive help for any problem that you may experience with the server or the software which comes pre-installed with it. We guarantee this short answer time for all of the support tickets that you open from your billing Control Panel or email messages that you send to our tech support crew. In addition, we have local phone numbers in a number of countries worldwide plus a live chat service where we are able to assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 through the various means of communication, so whatever your question or problem is, there is always someone to help you in a timely manner. If you need assistance with third-party software, which you cannot install or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server through our company, you are able to contact us at any time using various channels and the maximum time that you'll need to wait for a reply is approximately one hour, so you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you can open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail. If you have any basic questions or you would like to find out about our hosting solutions before you order, you can also employ our live chat or you can call one of the local numbers that we have in various countries around the world. In the event that you'd like to have assistance with third-party software that you can't deploy or run efficiently, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.