A lot of persons who start using their first web hosting account, or switch companies, normally have queries in regards to how given things are accomplished or bump into problems when setting up different things, including emails, site settings, and so on. This is why, some web hosting providers have prepared documentation with the most standard questions and problems in order to help their customers obtain info quickly and seamlessly. Consequently, the help desk support staff can spend more time on real problems that some customers may be experiencing, as the solution for the smaller things will be available on the World Wide Web and clients can tackle them without having to touch base with the tech support team. Having in-depth documentation is essential, particularly for new users without any previous experience, as the web hosting service involves a vast amount of features and lots of people can get baffled about what action to take. A good information repository can both help you do the operations that you want and get to know how the hosting service functions as a whole.

Extensive Online Documentation in Cloud Hosting

All cloud hosting plans that we offer come with an exhaustive knowledge base where you can find everything you may ever need to know about your web hosting account. Whether you desire to create a new database, to redirect a domain name by means of an .htaccess file or to set up an email address on your desktop PC or mobile phone, you can simply read our step-by-step help articles and all the information that you need will be there. When you visit a certain section of the Hepsia Control Panel, you will see articles that are related to the features that can be accessed through it. In case you wish to check the full collection of articles and get familiar with all the functions that Hepsia is offering, or only to read general information about the hosting service, you can explore the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our best to encompass any predicament that you may experience, but if you do not find the info that you are seeking, you can always get in touch with us, as our customer service technicians are working day and night.

Extensive Online Documentation in Semi-dedicated Servers

We have prepared an in-depth online knowledge base for all our current and potential customers, so in case you purchase a semi-dedicated server package through our company, you’ll be able to find any information that you’re looking at any time. We’ve got plenty of informational help articles, which will help you better understand what is going on in your account – "What is PHP?" and "What are file permissions?" are only 2 examples. Our detailed tutorials will help you do anything you wish – extract files from an archive, import a database, redirect a domain name, etc. Besides, we’ve also got troubleshooting guidelines, which will permit you to discover what precipitates a certain problem and the likely solutions for it. In case you aren’t able to send e-mails or your domain name returns a 500 Internal Server Error message, for instance, you can browse our knowledge base and solve the problem in no time. The articles can be accessed through each Control Panel section, as well as through the dedicated Help section.