Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket while browsing your files or editing different settings. The ticketing system is being monitored 24-7 by our customer care staff members and the ticket response time is maximum sixty minutes, but it rarely takes more than 20 minutes to get help. In stark contrast with some hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information in regard to any billing or technical issue. Also, you can read a variety of informative articles, which will help you deal with the most commonly confronted obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more efficient to manage everything in a single location, so we’ve incorporated a support ticket system into the in-house developed Hepsia Control Panel, which is available with every semi-dedicated server plan. This will enable you to handle the communication with our client service staff together with your semi-dedicated account, which suggests that you will not have to remember one more sign-in name for a separate admin console. You will be able to post a new ticket or to track down the status of an old one with no more than a few mouse clicks whilst you’re browsing the files within your semi-dedicated account. You can also search through older tickets using a clever search option or take a look at relevant help articles, which contain solutions to commonly faced problems. The integrated ticketing system is strictly monitored 24-7 with the maximum response time being only 60 minutes, so there will always be someone to help you.