If you are a site owner, a problem can always surface and it doesn’t necessarily need to be connected with the hosting service. For instance, something can go wrong when you update a web-based application or some crucial content might be edited or erased by accident. Irrespective of what the nature of the problem may be, you will have to get in touch with the support team and ask them to recover a backup or to assist you in solving the problem that you’re struggling with. How fast they’ll do it will determine the interval of time that your sites will be offline. For particular sites such as community portals or web stores, a prolonged outage duration often equals losing users and money. Having said that, it’s pretty important for you to use the services of a hosting company that offers not only a good help desk support service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting plans feature a one-hour response guarantee, which goes to say that regardless of what enquiry or issue you may have, we’ll always be there to assist you. In reality, it seldom takes more than half an hour to get an issue solved or a question answered, and this is valid for both pre-sales and technical matters. Our help desk support team members will be at your service 24/7, even on weekends and legal holidays, which suggests that you’ll always receive timely support. We understand just how valuable time can be, so by the time we reply to your trouble ticket or email, we will have explored the issue and, if we haven’t come up with a solution, we will give you more information about what you need to do on your end – if the case necessitates this. With our support service, you can be certain that there will be someone to help you momentarily, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a ticket via your hosting Control Panel or write an email concerning your semi-dedicated server, you will get an answer within 1 hour max. You can contact us at any time with regard to billing, technical or general matters and since we’re on duty night and day, you’ll invariably get help right on time. Depending on the particular issue or question, we’ll supply you with more details, resolve the complication if it’s been caused by something that is within our reach or advise you on what actions to take if you have to adjust a particular setting for an app that we can’t access. You can forget about waiting for an entire day for every reply. In reality, in most cases we respond to tickets and emails within no more than 20-25 minutes.