Phone Support in Cloud Hosting
We believe that being able to talk to a live agent is very important, for that reason we have three support lines all around the world (USA, UK and Australia) and you will be able to reach us over the phone for fourteen hours every day. In case you consider buying one of our cloud hosting plans, for example, you'll be able to phone us and learn more about our services prior to ordering in order to make sure that we meet all system requirements for your web sites. After the purchase, you'll be able to contact us about all the sales and billing troubles you may have, or receive any type of general or basic tech info you need. We've tried to find the balance between telephone and ticket support, so for solely technical matters you will have to use our ticketing system, which will help you keep track of the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours daily as part of the support services for each semi-dedicated server package that we offer. Due to the fact that some issues are more complex and time-consuming, you may need to open a ticket in case you come across such a problem, still for all general, billing or small-scale tech issues you can always give us a call and we will assist you instantly to save you the time you'll need to spend on opening a ticket. Even if you do not have an account yet, you are able to find out whether you can host your internet sites on our innovative cloud platform or you'll be able to get any other general info on our semi-dedicated services. We now have local numbers in the United States of America, the United Kingdom and Australia as well as an international number, so you're able to call the one which is closer to your location.