A 99.9% Server Uptime
Our cloud hosting platform is based on a secure, enterprise–grade hardware architecture and a heavily modified Linux variation. That’s why, irrespective of what your website is, or how many website visitors you’ve got, or even in case there’s a denial–of–service attack, our hosting servers will stay up and running and your websites will stay online.
Our cloud hosting plans packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
To be able to provide a quality hosting service, you can scarcely depend on the default network configuration in a datacenter. We’ve set up our own custom internal network so as to ensure an extra–fast connection speed with the rest of the world.
And thanks to this, irrespective of which datacenters you select: our US located data center, our UK located data center, in our FI located data center, in our Eastern Europe located data center or our AU located data center, you will take advantage of an assured 99.9% network uptime. And this uptime guarantee applies to all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not very pleased with our web hosting services, or if you think that they are insufficient, or if you decide that you want a VPS servers rather than a cloud hosting plan – you will receive a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain full control of your domain names even if you terminate your hosting account with us.
24/7 Technical Support
We’ve attentively hand–picked each individual member of our 24x7 support department to make certain that we can offer you the very best tech support you can get. Each one of our techs has many years of experience dealing with hosting accounts behind his back, so they know what they are doing. Moreover, they’re available to you 24/7/365 – you’ll be able to call them whenever you want and they will respond ASAP.
Their average ticket response time is well under 20 minutes, whereas with many other web hosting firms you have to wait around for days. And we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in under 60 minutes.