Technical Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Guarantee

  • Each support request you send to us will be attended to within maximum 60 min. If your ticket or e–mail calls for further assistance from a system administrator, we will without delay forward it and leave a comment to notify you that your matter is being examined. If you take advantage of our Managed Services package, any of the server administration services included there will be completed at a time that suits you.

  • Top quality support service
  • A Premium Technical Support Service

  • Should you need any assistance while working with the Web Site Control Panel or with any of the apps that we’ve installed on the dedicated hosting server on your behalf, do not hesitate to get in touch with the customer support team at any time via the ticketing system. In addition, if you need assistance administering your dedicated server, you can order the Managed Services package, that includes OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting services, data backup hard disk drive storage space, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • We have equipped the Web Site Control Panel with an elaborate knowledgebase, which features elaborate explanations of its features and functionalities. Plus, we have made exhaustive video tutorials that will further instruct you how to perform a specific action or resolve a typically encountered problem. All the instructional articles and the tutorial videos are easily reachable from every section of the Web Site Control Panel via the Help and Videos buttons situated in the upper right corner.