Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You’ll find nearly all the answers to your questions in the user–friendly Help Center section built into VIP Internet Hosting’s Web Site Control Panel. It offers an extensive knowledgebase with regularly asked questions and in–depth how–to articles compiled by our skillful technical support team.

  • Top quality support service

  • How–To Videos

  • We have prepared a collection of step–by–step video tutorials that visually demonstrate how to tackle a typical problem connected with your cloud hosting plans account. You can find the tutorial videos in the Help Center section.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 client support service and feature a 60–minute support ticket response guarantee. Our seasoned technicians will be online for you 24/7/365 and will settle any issue that you might stumble upon within maximum one hour after the customer support ticket submission. Normally, an answer will be provided to you within 20 minutes.