Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Response Guarantee

  • Our customer assistance staff is online round the clock to handle each of your support demands. Every single ticket you submit to us will be replied to within maximum one hour. If your case calls for help from an administrator, we’ll forward the ticket to the technician on duty and will notify you that the problem will soon be resolved.

  • Top quality support service
  • Top–class Technical Help Service

  • Our customer help and support staff will be on shift for you day and night to to attend to all support demand tickets that you submit. We offer tech assistance for all the apps that are installed in advance on your web server. These include our custom created Web Site Control Panel, the selected Operating System and also the server management panel (depending on the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • In the Web Site Control Panel that comes without charge with your virtual server, you will find an instructive Help zone, consisting of all you need to know about administering your web sites and software packages. We have introduced a wide array of how to articles and video guides that illustrate the primary site managing tasks in an easy–to–understand manner.